Low-Income Home Energy Assistance Program (LIHEAP)

Crisis Phase

The Crisis Phase of LIHEAP will run from Jan. 13 - March 31 or until available funds are expended.

As of March 12, 2014

The Crisis Phase of LIHEAP (the Low Income Home Energy Assistance Program) in Jefferson County has reached capacity for issuing appointments. Previously scheduled appointments for the remainder of March will still be honored, however, it is anticipated the funds will be depleted after that time. For more information about other utility assistance, please contact 2-1-1 to ask about the Community Winterhelp Program, and the community ministry in your area.

The following documents must be presented at the time of the LIHEAP appointment:

  • Picture ID for head of household (if available)
  • Proof of all household income (all members) for the preceding month (food stamp award letter, Social Security award letter, pay stubs, etc.).  All individuals 18 or over in the household with no income - and who do not receive food stamps - must have a Proof of No Income form completed prior to applying for benefits.  Forms are available at the CAP office at 810 Barret or by clicking here on the Individual Proof of No Income Form or the Household Proof of No Income Form.
  • Social Security card(s) or official documentation with social security numbers or Permanent Resident Card Numbers for everyone living in the household.
  • Most recent heating bill or verification from landlord that heating expenses are included in the rent (i.e. lease agreements).
  • Documentation showing the amount of your utility allowance check AND proof that it has been credited on your utility bill (if applicable).

Benefits provided by this program are paid directly to the applicant’s heating vendor.

Individuals who are unable to apply for this program in person may send a representative on their behalf with a note including the applicant’s signature and phone number. Call 574-1157 for more details on how this process works.

All LIHEAP sites provide a limited number of walk-in, hardship reconnections on a daily basis. Benefits from LIHEAP funding are not provided to walk-in clients. Clients will need to pay 1/3rd of the bill or $200, whichever is less, to LG&E within 7 days of LIHEAP application. (Note: Hardship reconnections provide reconnection of LG&E service which is dependent upon eligibility.)

LG&E reminds customers that it is their responsibility to make arrangements to ensure continued service. Please contact LG&E’s customer service office at 589-1444 if you cannot make a payment in full and need to set up payment arrangements.

Income Guideline Chart
2013 Federal Poverty Guidelines
130% Federal Level

Persons In
Gross Monthly
1 $1,245.00
2 $1,680.00
3 $2,116.00
4 $2,551.00
5 $2,987.00
6 $3,422.00
7 $3,858.00
8 $4,293.00
Each Additional
Add $435.00

Need help managing your energy usage?
The WeCare Program works to help income-eligible LG&E customers lower their utility bills and provides a safer, more comfortable home. More importantly, LG&E helps customers learn how to be more efficient – whether it’s through your own energy conservation efforts, or through the installation of energy-saving devices. Eligibility includes meeting the LIHEAP income qualifications and having a minimum of twelve months of service with LG&E. Customers who meet the program’s requirements can call 1-800-356-5467 or visit to sign up.

Subsidy Phase

The Subsidy component of LIHEAP ended December 19, 2013.

LIHEAP is made possible by the United States Department of Health and Human Services and is a pass through grant from the Kentucky Cabinet for Health and Family Services, which contracts with Community Action Agencies across the state. Louisville Metro Community Action Partnership is part of the Louisville Metro Department of Community Services and Revitalization. The LIHEAP program is also funded, in part, under a contract with the Cabinet for Health and Family Services with funds from the Community Services Block Grant Act of the U.S. Department of Health and Human Services. For more information about CAP, call CAP at 574-1157 (TDD available at Metro Call – 574-5000; or Community Action Kentucky at 1-800-456-3452.)