Low-Income Home Energy Assistance Program (LIHEAP)
The annual program that helps prevent disconnection from utility services for low income residents of Louisville begins Monday, January 13, 2014. LIHEAP, the Low Income Home Energy Assistance Program, is operated by the Louisville Metro Community Action Partnership. The Crisis Phase of LIHEAP will run from Jan. 13 - March 31 or until available funds are expended.
Residents wishing to apply must have an appointment. Appointments will begin being scheduled, in person only, Jan. 8th and 9th, between 7 a.m. to 4 p.m. at the Central CAP Office only located at the Urban Government Center, 810 Barret Ave, and at the same location on Jan. 10th between 7 a.m. - 1 p.m.
Applicants must be Jefferson County residents with a household income at or below 130% of the federal poverty guidelines - see "Income Guideline Chart" at bottom of page (e.g. for a household of four, the gross monthly income cannot exceed $2,551.00). For the Crisis Phase, applicants must have received a brown, disconnection notice from their utility service provider, or an eviction notice if their utilities are included in the rent.
The following documentation must be presented when scheduling an appointment:
1) Picture ID (if available)
2) Most recent LG&E bill (must be a brown bill), or an eviction notice if utilities are included in the rent
Starting Jan. 13, appointments will be issued at all three CAP offices listed below on weekdays 8 a.m. - 1 p.m. based on funding and appointment availability. Upon registering for an appointment, residents will receive an appointment slip verifying the appointment date, time and location. (Note: All offices closed on Jan. 20th for MLK Day and the East Office is closed for LIHEAP on Fridays).
Central Office -- Urban Government Center, 810 Barret Avenue, Room 127, 40204; 502-574-1157
East Office -- Newburg Community Center, 4810 Exeter Avenue, 40218; 502-574-1270
South Office -- Southwest Government Center, 7219 Dixie Highway, 40272; 502-574-1272
The following documents must be presented at the time of the LIHEAP appointment:
- Picture ID for head of household (if available)
- Proof of all household income (all members) for the preceding month (food stamp award letter, Social Security award letter, pay stubs, etc.). All individuals 18 or over in the household with no income - and who do not receive food stamps - must have a Proof of No Income form completed prior to applying for benefits. Forms are available at the CAP office at 810 Barret or by clicking here on the Individual Proof of No Income Form or the Household Proof of No Income Form.
- Social Security card(s) or official documentation with social security numbers or Permanent Resident Card Numbers for everyone living in the household.
- Most recent heating bill or verification from landlord that heating expenses are included in the rent (i.e. lease agreements).
- Documentation showing the amount of your utility allowance check AND proof that it has been credited on your utility bill (if applicable).
Benefits provided by this program are paid directly to the applicant’s heating vendor.
Individuals who are unable to apply for this program in person may send a representative on their behalf with a note including the applicant’s signature and phone number. Call 574-1157 for more details on how this process works. Residents who are homebound -- which means a medical professional can verify they are confined to the home -- and who are unable to send a representative, may call 574-1274.
All LIHEAP sites provide a limited number of walk-in, hardship reconnections on a daily basis. Benefits from LIHEAP funding are not provided to walk-in clients. Client will need to pay 1/3rd of the bill or $200, whichever is less, to LG&E within 7 days of LIHEAP application. (Note: Hardship reconnections provide reconnection of LG&E service which is dependent upon eligibility.)
LG&E reminds customers that it is their responsibility to make arrangements to ensure continued service. Please contact LG&E’s customer service office at 589-1444 if you cannot make a payment in full and need to set up payment arrangements.
Income Guideline Chart
2013 Federal Poverty Guidelines
130% Federal Level
|Need help managing your energy usage?|
|The WeCare Program works to help income-eligible LG&E customers lower their utility bills and provides a safer, more comfortable home. More importantly, LG&E helps customers learn how to be more efficient – whether it’s through your own energy conservation efforts, or through the installation of energy-saving devices. Eligibility includes meeting the LIHEAP income qualifications and having a minimum of twelve months of service with LG&E. Customers who meet the program’s requirements can call 1-800-356-5467 or visit lge-ku.com/wecare to sign up.|
The Subsidy component of LIHEAP ended December 19, 2013.
LIHEAP is made possible by the United States Department of Health and Human Services and is a pass through grant from the Kentucky Cabinet for Health and Family Services, which contracts with Community Action Agencies across the state. Louisville Metro Community Action Partnership is part of the Louisville Metro Department of Community Services and Revitalization. The LIHEAP program is also funded, in part, under a contract with the Cabinet for Health and Family Services with funds from the Community Services Block Grant Act of the U.S. Department of Health and Human Services. For more information about CAP, call CAP at 574-1157 (TDD available at Metro Call – 574-5000; or Community Action Kentucky at 1-800-456-3452.)