Low-Income Home Energy Assistance Program (LIHEAP)
Crisis Program

The Louisville Metro Community Action Partnership’s LIHEAP Program is a federally funded program that provides financial assistance to help low-income residents pay utility bills. The Crisis Phase of LIHEAP will run this year from January 4, 2012 through March 31, 2012, or until available funds are expended.

Residents wishing to apply must have an appointment. Appointments can be scheduled, in person only, Dec. 28-30, 7 a.m. to 4 p.m. at the Central CAP Office located at the Urban Government Center, 810 Barret Ave.

Applicants must be Jefferson County residents with a household income at or below 130% of the federal poverty guidelines (e.g. for a household of four, the gross monthly income cannot exceed $2,422). For the crisis phase, applicants must have received a brown, disconnection notice from their utility service provider, or an eviction notice if their utilities are included in the rent.

The following documentation must be presented when scheduling an appointment:

1) Picture ID
2) Most recent LG&E bill (must be a brown bill), or an eviction notice if utilities are included in the rent

Starting Jan. 4, appointments will be issued at all three CAP offices listed below on weekdays 8 a.m. - 5 p.m. based on funding and appointment availability. Upon registering for an appointment, residents will receive an appointment slip verifying the appointment date, time and location. All offices will be closed Jan. 2, Jan. 3 and Jan. 16 and no appointments will be issued on Fridays at the East Office.

Central Office -- Urban Government Center, 810 Barret Avenue, Room 127, 40204; 502-574-1157
East Office -- Newburg Community Center, 4810 Exeter Avenue, 40218; 502-574-1270
South Office -- Southwest Government Center, 7219 Dixie Highway, 40272; 502-574-1272

The following documents must be presented at the time of the LIHEAP appointment:

• Picture ID for head of household
• Proof of all household income (all members) for the preceding month (food stamp award letter, Social Security award letter, pay stubs, etc.). All individuals 18 or over in the household with no income – and who do not receive food stamps -- must have a Proof of No Income form completed prior to applying for benefits (Available at all CAP offices or by clicking here).
•Social Security card(s) or official documentation with social security numbers or Permanent Resident Card Numbers for everyone living in the household.
• Most recent heating bill or verification from landlord that heating expenses are included in the rent (i.e. lease agreements).

Benefits provided by this program are paid to the applicant’s heating vendor and are limited to the amount necessary to relieve the heating crisis with the maximum amount not to exceed the community action agency's local cost for a deliverable supply of the household's primary heating fuel or $250 (or $400 based on availability of funding) for gas or electric.

Individuals who are unable to apply for this program in person may send a representative on their behalf. Simply provide the representative with a hand-written note, dated and signed from the applicant, giving them permission to handle their application for services. The representative will also need to provide their photo ID matching the name specified on the applicant’s note, along with the applicant’s photo ID, as well as the required documentation above that is required to apply for the services/programs. Any homebound residents who wish to apply for the LIHEAP program, and who are unable to send a representative, may call 574-1274.

LG&E reminds customers that it is their responsibility to make arrangements to ensure continued service. Please contact LG&E’s customer service office at 589-1444 if you cannot make a payment in full and need to set up payment arrangements.

Special Notice

LIHEAP is funded by federal grants and is a pass through grant from the Kentucky Cabinet for Health and Family Services, which contracts with Community Action Agencies across the state. There is a reduction expected in this year’s funding for the crisis program, and although the level of funding is still uncertain, the reduction does not look to be as drastic as once projected. Official notice from Congress on the amount of funding is expected in the near future.

Subsidy Program

The LIHEAP Subsidy Program operated from November 7 – December 16, 2011 this year.

LIHEAP is a statewide initiative sponsored by the Community Action of Kentucky in partnership with the Cabinet for Health and Family Services. This project is also funded in part with funds from the Community Services Block Grant Act of the U.S. Department of Health and Human Services.