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When to call 9-1-1

911
BURNING BUILDING 9-1-1, BURNING QUESTION 3-1-1

In an emergency, call 911 immediately from any wired or wireless phone. An emergency is any situation that requires immediate assistance from the police, fire department or emergency medical personnel. Examples include:

  • A fire
  • A crime, especially if in progress
  • A car crash, especially if someone is injured
  • A medical emergency, such as someone who is unconscious, gasping for air or not breathing, experiencing an allergic reaction, having chest pain, having uncontrollable bleeding, or any other symptoms that require immediate medical attention.

ANSWER ALL QUESTIONS, DON'T HANG UP, FOLLOW INSTRUCTIONS

When you call 911, be prepared to:

  • Tell the 9-1-1 call taker what the emergency is.
  • Provide the exact location of the emergency.
  • Provide the phone number you are calling from.
  • Details about the emergency, such as description of people involved, event development, or medical emergency. 
  • Be prepared to follow any instructions the call-taker gives you. Many 911 centers can tell you exactly what to do until help arrives.
  • Finally, do not hang up until the call-taker instructs you to.

If you dial 911 by mistake, or if a child in your home dials 911 when no emergency exists, do not hang up. Instead, simply explain to the call-taker what happened.

 

alerts                    ALERTS!

Disasters               WHAT TO DO?

Build a Disaster Kit!                   PREPARE