Contact Us

Customer Care Center
By Phone
Our Customer Care Center representatives are available to answer your questions Monday - Friday, 8am-7pm, excluding holidays.  Call (502) 583-6610 or toll free at 1-888-535-6262.

After hours, call (502) 583-6610 and stay on the line to report emergencies like water main breaks or broken fire hydrants. 

By Email
Click here to email your request.

By Mail
Mail your written correspondence to:

    ATTN:  Customer Care Center
    Louisville Water Company
    550 South Third Street
    Louisville, KY  40202

By Fax
(502) 566-6203

In Person
Visit our Customer Care Center.  We have 2 convenient locations in Louisville and Shepherdsville.  We're open Monday - Friday, 8am - 5pm, excluding holidays.

    Louisville Water Company
    John L. Huber Building
    550 South Third Street
    Louisville, KY  40202

    Louisville Water Company (effective 10/9/2012)
    Shepherdsville City Hall
    634 Conestoga Parkway
    Shepherdsville, KY  40165

Customer Call Center