New accounts are created for properties that already have water service. To open a new account or transfer an account to a different address, call our Customer Care Center at (502) 583-6610.
A $25 nonwaivable Service Activation Fee is required for all new services and transfers.
A $50 Service Deposit is required for:
- new Louisville Water customers
- previous bad debt or bankruptcy customers
- customers disconnected due to non-payment, who has not maintained service for more than 3 years
The deposit may be waived if a customer provides a letter of good credit from a previous water utility or if payments are automatically withdrawn from the customer's bank account.
If a customer has a returned check during the first 3 years of service or cancels automatic bank withdrawal, a service deposit will be charged.
The deposit is credited to the water account, if the account is in good standing for at least 3 years or up until the account is closed.