Payment Assistance Program

In 2010, Louisville Water created the Payment Assistance Program to provide assistance to low income customers in helping them pay their water and sewer bills. Funding for the program is based on 10% of the Home Serve revenues provided to Louisville Water from the previous year. MSD and Home Serve have also contributed to the overall funding of the program.

There are three organizations who administer the program in Jefferson, Oldham, and Bullitt Counties. The funds are prorated by the total number of customers in each county. Customers must pay off their full balance and can generally receive up to $100 in voucher credit towards their bill. The organizations who administer the program often find matching funds from other sources when delinquent balances are over the $100 threshold.

Organizations funded by the Payment Assistance Program:

For additional resources, visit our Frequently Asked Questions page.