New Services for Louisville Water Company Customers:
Want to avoid long lines or save stamps and a trip to the mailbox? Want to quickly and conveniently access your account information? If you like spending time on something other than bills, we have great news for you!
Now Available 24 Hours a Day:
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Pay By Phone |
Pay Online |
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Now available, call to access your account information and pay your bill with your debit card, credit card or by electronic check*.
It's safe and secure, fast and easy, and available to you 24 hours a day.
Call 502-583-6610 or toll free at 1-888-535-6262. If only calling to pay your bill, call toll free at 1-866-665-4991 for faster service. |
Click here to make your online payment.
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*There is no charge for using the Automatic Bank Deduction Program; however, a third-party vendor, BillMatrix, charges a $2.50 convenience fee per transaction to process all debit and credit card payments and electronic check payments posting to your account within 24 to 48 hours.
Or continue to pay using these payment options:
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Pay By Mail |
Pay by Auto Bank
Deduction |
Pay in Person |
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Mail your payment using the convenient return envelope we include in your monthly bill.
Mail your bill stub and payment to:
P.O. Box 32460
Louisville, KY 40232-2460
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Take advantage of the Louisville Water Company's Automatic Bank Deduction Program (ABD) and have your bill paid automatically each month from your bank, savings and loan or credit union checking account. Download the Automatic Bank Deduction form
or send your request with a voided check or savings withdrawal slip to:
550 South Third St.
Louisville, KY 40202
Please include a daytime number and DO NOT SEND REQUEST WITH YOUR BILL. |
Pay your bill in person by visiting any Fifth Third Bank near you.
Or visit our walk-in Customer Service Centers at:
550 Third St.
Louisville, KY 40202
3396 Burkland Blvd.
Shepherdsville, KY 40165
Our walk-in customer service centers no longer be accept debit and credit card payments. |
These are perfect options for anyone who wants more control over when and how they make their payments.
To speak with a Customer Service Representative:
Call (502) 583-6610 or 1(888) 535-6262
Monday - Friday, 8 am - 7 pm
Cashier Hours: Monday - Friday, 8 am - 5 pm