It's rare that a Louisville Water employee would ever need to gain access to your home. In fact, Louisville Water employees only pay visits in response to a customer request (e.g. water quality testing, leak detection, etc.). Even in the case of Boil Water Advisories, there is no need to enter the home.
Unfortunately, we have had reports of people posing as Louisville Water employees to gain access to unsuspecting customer homes.
Take the following steps to ensure the person visiting your home is the real thing.
- Ask for identification. All Louisville Water employees have badges with their photo, employee ID no., and the Louisville Water Company logo. Do not allow anyone in the home that cannot present this badge.
- Look for a Louisville Water vehicle. Louisville Water vehicles bear the company logo and a vehicle ID no. Typically, you'll see one parked somewhere on your street when employees are in the area.
- Call the police. If you think someone is posing as a Louisville Water employee to enter your home, call the police immediately and alert your neighbors. Often times, imposters are checking to see if someone is home or is “casing” the home for valuables to return later and steal.
- Call Louisville Water Company. Contact our Customer Care Center at (502) 583-6610 to report any concerns.
It's important to note that employees with our Cross Connection Control Program will come inside a commercial or industrial business as part of an inspection.