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Mayor Greg Fischer Newsroom

Report a Pothole? Find Junk Pick-Up Date? Tweet it to @LouMetro311

Friday April 12, 2013

Continuing his commitment to helping citizens communicate in the most efficient and effective way with their government, Mayor Greg Fischer announced today that Metro311 is now on Twitter.

Citizens can tweet their issues, concerns or questions to the handle @LouMetro311 – rather than having to call 311 to verbally report issues.

“MetroCall311 has served our city well for 24 years and it’s adapted from new technology – first from a phone-only service to email to live chat – and now with social media,” Fischer said. “Tens of thousands of citizens interact with MetroCall each year, so the service is valuable to our citizens.”

MetroCall was created in 1989 as CityCALL and, when the city and county merged in 2003, it became MetroCall. It’s the place where residents can request a service, offer a suggestion, ask a question, share an opinion, register a complaint and even pass on a compliment relating to city services and events.

In addition to being a quick, easy way to interact with government, the new Twitter handle will also allow other citizens to see what people are tweeting about – and the public can even help answer questions, said Marilyn Givan, who oversees MetroCall.

“This is an exciting new phase for MetroCall and my team is eager to offer this new service to our citizens,” she said.

People can connect with MetroCall in many ways: