MetroCall 311

NOTICE - From Wednesday, May 22nd at 5 p.m. until Tuesday, May 28th at 7 a.m. MetroCall's Online Portal for submitting service requests and concerns will be offline due to system upgrades. During this time, please call 311 or 574-5000 for customer service. 

Order garbage & recycling carts online!

Purchase Recycling & Garbage Carts Online!
If Metro Government's Solid Waste department currently picks up your garbage and recycling, you can go online to order recycling and garbage carts.  Just click here to get started.

New Maps Help You Find it Fast!

New Maps Help Residents & Businesses Find it Fast!
Recently Codes & Regulations announced a better way to map construction permits. Now you can find property maintenance cases & ABC Licenses on a map too! Click here to get started.

Wondering When to Set Out Your Junk?

Wondering When to Set Out Your Junk?
That's the number one question MetroCall receives! Use MapIt to put your address in and see your dates. Or visit our junk disposal page to learn more.

Report a Problem Online

Connect with MetroCall 311 Online to Report Issues
Is there a street sign down? Do you drive by potholes? Do you walk by a crumbling sidewalk? If you notice these or other problems then you should report this to us! Click here.


Did you know you can map crime around an address and sign up for crime notifications from Louisville Metro Police. Learn more.


Junk PIckup
Junk Pickup

Recycling
Recycling

Garbage
Garbage

Yard Waste
Yard Waste

Report a Problem
Report an Issue
Track an Issue

Abandoned Vehicles
Abandoned
Vehicles

Popular Questions
Popular
Questions

Contact Us and Live Chat
Contact Us
Live Chat

About MetroCall 311
Did you know that MetroCall has been the customer service center for the City of Louisville and now Metro Louisville for over 23 years? MetroCall 311 started as CityCALL in 1989 in order to help reduce government red tape and improve accountability. It’s the place where you can request a service, offer a suggestion, ask a question, share an opinion, register a complaint and even pass on a compliment relating to city services and events.  Learn more.