Contact Metro Government

One of the best way to contact Louisville Metro Government online is to use Live Help.  Just click here!

Our MetroCall customer service representatives take hundreds of calls and emails a day on a wide variety of subjects related to city government and also work with city department contacts to get answers and solve issues fast.  You can also call MetroCall by dialing 311 or 574-5000. 

If you have a service request to submit, you can go directly to our MetroCall online service request tool by clicking here. 

To send us ideas on how we can improve the LouisvilleKy.gov website, click here.

All of the following numbers have a 502 area code. Visit a department website for physical addresses:

• Air Pollution Control Board 574-6000

  Mayor's Office  Metro Hall / 4th Floor 527 W. Jefferson St. Louisville, KY 40202 (502) 574-2003 Metro Council  601 W. Jefferson St. Louisville, KY 40202 (502) 574-1100 Address postal mail to individual councilmember. Or visit a councilmember's website to send email.

• Animal Services  361-1318
• Bike Louisville 574-0104
• Brightside  574-2613 
• Community Action Partnership  574-1157
• Code Enforcement Board  574-8164
• Community Relations and Events - 574-5220
• Convention and Visitors Bureau  584-2121
• Coroner  574-6262
• Corrections  574-2167
• County Attorney  574-6336
• Criminal Justice Commission  574- 5088
• Department of Housing  574-3107
• Downtown Development Corporation  584-6000
• Economic Development Department 574-4140 / Contact Us
• External Agency Fund  574-5241
• Extreme Sports Park
• Emergency Management Agency  574-3900
• Emergency Medical Service (EMS)  574-4260
• Finance  574-3211
• Jefferson Memorial Forest  368-5404
• Kentuckiana Works  574-2500
• Louisville Free Public Library  574-1611
• Louisville Fire 574-3701
• Louisville Science Center - 561-6100/800-591-2203
• Louisville Water Company - (502) 583-6610, 1-(888) 535-6262 or 1-(888) 220-3155 in Bullitt County 
• Louisville Zoo 459-2181
• Health Department  574-6520
• Human Relations Commission  574-3631
• Human Resources  574-8100
• Human Services  574-5050
• Internal Audit  574-3291
• Inspections, Permits & Licensing  574-3321
• International Affairs  574-4774 
• MetroCall  574- 5000 or 311
• Metro Council  574-5000
• Metro Housing Authority 569-3400
• Metro Parks  456-8100
• Metro Police  574-7660
• Metropolitan Sewer District (MSD)  587-0603
• MetroSafe  574-3900
• MetroTV  574-1904
• Neighborhoods  574-3380
• Neighborhood Place Website
• NIA Center  574-3700
• Office for Women  574-5360
• Office of Youth Development 574-2325
• Otter Creek Park 574-4583
• Parking Authority of River City - (PARC) Contact - 574-3817
• Planning & Design - 574-6230
• Property Valuation Administration (PVA)  574-6380
• Public Works  574-5810
• Revenue Commission  574-4860
• Solid Waste  574-3571
• Transit Authority of River City (TARC) - 585-1234
• Waterfront Development Corporation - 574-3768
• Youth Detention Services  574-6177