MetroCall 311

MetroCall 311 - Call, Click, Connect
MetroCall 311 Online offers a fast, simple and convenient way to obtain information or request a service from Louisville Metro Government.

Top 10 Questions & Answers 
Citizens contact MetroCall 311 by phone or online with questions and concerns about many topics.
Click to get answers for the top ten concerns!

Q & A
Live Help
During regular business hours, 8 until 4:30, you can connect with MetroCall online using our Live Help tool by
clicking here.

Live Chat

Request a Service
To request a service, register a complaint or share a comment or suggestion about Louisville Metro Government issues or concerns,
click here.

Request a service
Contact Us 
Contact MetroCall by email. To reach MetroCall by phone, simply dial 311 or (502) 574-5000 - 24 hours 7 days a week.

311 can be accessed via a cell phone if your cellular company carrier has programmed the 311 number to its towers.  If not, you can call (502) 574-5000 on your cell phone and be connected to the 311 call center.

To see department phone numbers,
click here.

Contact Us