FAQs

        Frequently Asked Questions

  1. How do I report an abandoned vehicle? 
  2. How do I report a noise complaint?
  3. How do I find out about street closures around the city?
  4. How can I report drug activity in my neighborhood?
  5. What should I do if I have been involved in a traffic accident?
  6. What can I do about my noisy neighbors? 
  7. How can I report prostitution activity?
  8. How do I get the police to monitor speeding in my neighborhood?
  9. How do I get a copy of an accident or incident report?
  10. How do I get a copy of my police record or have a background check run?
  11. How do I report illegal dumping?
  12. How do I make a complaint about a taxi or taxi driver?
  13. How do I report people going in and out of an abandoned building?
  14. How do I report an illegally parked car?
  15. What should I do if there are kids playing ball in the street or riding their bikes in the street?
  16. How do I report a pothole?
  17. How do I obtain a warrant?
  18. How do I pay a parking ticket?
  19. What do I do if a parking meter is broken?
  20. What do I do if a wild animal gets in my house?
  21. What do I do if a stray animal wanders onto my property?

1. How do I report an abandoned vehicle? Vehicles parked on streets, alleys or easements are considered abandoned if they have not been moved for over 24 hours. The police will mark the tires and then recheck to see if it has been moved. If not, the vehicle will be tagged for towing. Report abandoned vehicles to MetroCALL at 502-574-5000 or 311 or email them. Please be prepared to give the exact location and description of the vehicle including a license number if available. Abandoned vehicles on private property should be reported to MetroCALL at 502-574-5000 or 311 or email them. 

2. How do I report a noise complaint? To report a noise complaint, please call your Louisville Metro Police Department at 502-574-7111 or 502-574-2111. 

3. How do I find out about street closures around the city? To find out about street closures, you can call Public Works at 502-574-5810. 

4. How can I report drug activity in my neighborhood? If you see or suspect illegal drug activity, please call the Louisville Metro Police Department's crime tip hotline at 502-574-LMPD to report the location and description of the persons involved in the illegal drug activity.  

5. What should I do if I have been involved in a traffic accident? If you are involved in an accident, determine whether or not anyone is injured. If necessary, contact the appropriate medical personnel as soon as possible. For emergencies, call 911. If any unknown substances or liquids are at the accident scene, keep away from them. They may be hazardous or even lethal. For non-injury accidents call the Louisville Metro Police Department at 574-7111 or 574-2111. If both parties agree on what happened in a non-injury accident, you may move the vehicles to the side of the roadway in order to expedite the flow of traffic. If the parties do not agree, do not move the vehicles in any case. Never move the vehicles if there are injuries to any of the parties. Never let anyone talk you out of having an accident report made. If you are unsure as to the proper procedures, call the Louisville Metro Police Department and wait until an officer arrives on the scene to assist you. Keep all parties and witnesses at the scene until the proper authorities arrive. You may pick up a copy of your accident report after 10 working days. This report can be picked up in person at 633 West Jefferson Street, Louisville, Kentucky, 40202. You may check to see if your report is available by calling 502-574-2050. Accident reports can also be purchsed electronically, click here to learn more.

6. What can I do about my noisy neighbors? A noisy neighbor may create a disturbance by having a loud television, stereo, or radio. To report this complaint, please call your Louisville Metro Police Department at 502-574-7111 or 502-574-2111. A loud party is also best resolved by the officers assigned to the area. 

7. How can I report prostitution activity? If you see or suspect illegal prostitution activity, please call your Louisville Metro Police Department's crime tip hotline at 502-574-LMPD (5673) or toll free at 1-866-649-4479 to report the location and description of the persons involved in the illegal prostitution activity. 

8. How do I get the police to monitor speeding in my neighborhood? You can call MetroCall at 502-574-5000 or 311 or you can find the phone number for your local police division on our website under Your Police Department. 

9. How do I get a copy of an accident or incident report? To get a copy of an accident or incident report, go to the Records Department at 633 West Jefferson Street. Their phone number is 502-574-2050. Don't have time to make it to the Records Department to get a copy of an accident or incident report! You may order and download these reports electronically, click here for more information.

10. How do I get a copy of my police record or have a background check run? If you need a copy of your police record or have a background check run, you can get them from the Administrative Office of the Courts. For more information, click here

11. How do I report illegal dumping? There is no simple answer to the problem of illegal dumping. Keeping areas clean, well lit and unobstructed may help prevent illegal dumping but once it has occurred, the solution is a combination of government and citizen action. Metro Solid Waste Management Department will remove debris dumped on Metro owned properties, such as parks or facilities, or in situations that the public right-of-way (streets, alleys, and sidewalks) has been blocked. However, illegal dumping on private property or on easements adjoining private property become the responsibility of the property owner to remove. If you see illegal dumping in progress, please call the Louisville Metro Police Department at 502-574-7111 or 502-574-2111 to report the location and description of the persons and vehicle doing the dumping. If the dumping has already occurred, you may report it to MetroCALL at 502-574-5000 or 311 or email them. A determination will be made on whether the cleanup should be done by the Metro Government or the property owner and the appropriate agency will be notified. For information about your responsibility as a tenant or homeowner, go to: http://www.louisvilleky.gov/ipl.  

12. How do I make a complaint about a taxi or taxi driver? To make a complaint about a taxi or a taxi car driver, please call MetroCall at 502-574-5000 or 311 or you can email them.

13. How do I report people going in and out of an abandoned building? Please call your Louisville Metro Police Department at 502-574-7111 or 502-574-2111. 

14. How do I report an illegally parked car? If a vehicle is parked illegally on a street or alley and is blocking the flow of traffic, access to a driveway or is in a loading or no parking zone, call the Louisville Metro Police Department at 502-574-7111 or 502-574-2111. To report illegally parked vehicles on private property, contact MetroCALL at 502-574-5000 or 311 or email them.

15. What should I do if there are kids playing ball in the street or riding their bikes in the street? Please call your Louisville Metro Police Department at 502-574-7111 or 502-574-2111. 

16. How do I report a pothole? Metro Government places a high priority on making sure our roadways are as safe and well maintained as possible. This is done with the help of our citizens who notify the city when they discover a pothole on a city street. To report a pothole, contact MetroCALL at 502-574-5000 or 311 or email them.

17. How do I obtain a warrant? To obtain a warrant for a criminal complaint, you will need to go to the Hall of Justice building at 600 West Jefferson Street, Room 2058. Their hours are 8 am – 5 pm Monday through Friday. Their phone number is 502-574-0961. To file a domestic complaint, go to the Hall of Justice at 600 West Jefferson Street, First Floor. It is called the Domestic Violence Unit. Their hours are Monday through Friday from 8 am – midnight and Saturday and Sunday from 10 am – 6 pm. 

18. How do I pay a parking ticket? Parking citations are issued by various agencies on behalf of the city. The offenses are numbered and fines for each offense are listed on the back of the citation. Payments can be made in person at PARC OnStreet, 224 W. Muhammad Ali Blvd., Louisville, KY, 40202, by mail to the above address, or on-line at: http://www.louisvilleky.gov/PARC
Cash, check, money order or credit cards are accepted. If you want to appeal the violation, you may call 502-569-6222 to obtain an appeals form. 

19. What do I do if a parking meter is broken? Broken or malfunctioning parking meters can be reported to PARC (Parking Authority of River City) at 502-574-3817. Please provide the meter number that is found on a metal plate on the back of the pole. The meter number is usually a combination of letters and numbers that indicate the location. Example: J-601 is the meter located in the 600 block of W. Jefferson Street. Reports of broken meters are forwarded to the Louisville Metro Department of Public Works for repair. Reporting the broken meter will not keep the parked vehicle from being issued a citation. There is an appeals process (see Parking Tickets) if you choose to stay parked at the meter. However, it may be wiser to move your car to another meter rather than risk the inconvenience of having to file an appeal. 

20. What do I do if a wild animal gets in my house? If a wild animal gets into your house, you will need to contact an animal removal service as found in your local yellow pages. 

21. What do I do if a stray animal wanders onto my property? If you have stray, lost or abandoned dogs, cats or any other animal, please call Metro Animal Services at 502-363-6609.