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Metro Newsroom

Low-Income Home Energy Assistance Program Begins November 5th

Friday October 26, 2012

Media Contacts:
Debbie Belt, 574-6587/303- 6167
Phil Miller, 574-1901

Low-Income Heating Assistance Program Begins Nov. 5
All applicants must make an appointment

The annual program that helps low income residents of Louisville with their utility bills begins Nov. 5. LIHEAP, the Low Income Home Energy Assistance Program, is operated by the Louisville Metro Community Action Partnership. The Subsidy Phase of LIHEAP will run this year from Nov. 5 through Dec. 14.

Residents wishing to apply must have an appointment. Appointments will begin being scheduled, in person only, Oct. 31 and Nov. 1 between 7 a.m. to 4 p.m. at the Central CAP Office located at the Urban Government Center, 810 Barret Ave, and at the same location on Nov. 2 between 7 a.m. - 1 p.m.

For the Subsidy Phase of LIHEAP, residents can apply regardless of the status of their utility bills and need to bring the following documents when scheduling an appointment:

1. Picture ID (if available)
2. Most recent heating bill
Verification from landlord, stating heating expenses are included in rent

Starting Nov. 5, appointments will be issued at all three CAP offices weekdays 8 a.m. - 1 p.m. based on appointment availability. Upon registering for an appointment, residents will receive an appointment slip verifying the appointment date, time and location. LIHEAP applications will be completed at the time of the appointment and the assistance received is a one-time benefit, paid to the heating vendor. All offices will be closed Nov. 6, Nov. 22 and Nov. 23 and no appointments will be issued on Fridays at the East Office.

Central Office -- Urban Government Center, 810 Barret Avenue, Room 127, 40204; 502-574-1157
East Office -- Newburg Community Center, 4810 Exeter Avenue, 40218; 502-574-1270
South Office -- Southwest Government Center, 7219 Dixie Highway, 40272; 502-574-1272

Applicants must be Jefferson County residents with a household income at or below 130% of the federal poverty guidelines and willing to provide the following documentation at the time of their appointment:

  • Picture ID for head of household (if available)
  • Proof of all household income for the preceding month (food stamp award letter, Social Security award letter, pay stubs, etc.). All individuals 18 or over in the household with no income ā€“ and who do not receive food stamps -- must have a Proof of No Income form completed prior to applying for benefits (Available at the CAP office at 810 Barret or at
  • Social Security card(s) or official documentation with social security numbers or Permanent Resident Card Numbers for everyone living in the household.
  • Most recent heating bill or verification from landlord that heating expenses are included in the rent (i.e. lease agreements).

Individuals who are unable to apply for this program in person may send a representative on their behalf with a note including the applicantā€™s signature and phone number. Call 574-1157 for more details on how this process works. Residents who are homebound -- which means a medical professional can verify they are confined to the home -- and who are unable to send a representative, may call 574-1274.

LG&E reminds customers that it is their responsibility to make arrangements to ensure continued service. Please contact LG&Eā€™s customer service office at 589-1444 if you cannot make a payment in full and need to set up payment arrangements.

LIHEAP is made possible by the United States Department of Health and Human Services and is a pass through grant from the Kentucky Cabinet for Health and Family Services, which contracts with Community Action Agencies across the state. Louisville Metro Community Action Partnership (CAP) is part of the Louisville Metro Department of Community Services and Revitalization. For more information about CAP, visit our website at or call CAP at 574-1157 (TDD available at Metro Call ā€“ 574-5000); or Community Action Kentucky at 1-800-456-3452.

A LIHEAP representative will be available for media interviews on October 31 at 7:30 a.m. in the front lobby of at 810 Barret Ave.