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Metro Newsroom

MetroCall Moves to its New Home on Barret Avenue

Thursday December 3, 2009

New location helps better partner with MetroSafe/EMA

Louisville’s 24-hour customer service center is on the move this week. MetroCall 311 is re-locating from its current facility at 400 S First Street to its new headquarters at 768 Barret Avenue. The move reflects MetroCall’s re-assignment under the EMA/MetroSafe umbrella.

“In the past year, MetroCall played a crucial role in our three major disasters. Call-takers helped us disperse vital information and answer questions without tying up emergency 911 lines. The service will continue to be a great partner for us. ” said Doug Hamilton, EMA/MetroSafe Director.

MetroCall’s move also gives MetroSafe a way to monitor its back-up 911 equipment, housed in the same location. MetroCall will maintain the center, providing real-time redundancy and seamless service should the need to evacuate MetroSafe’s primary operations center arise.

Because of the technology and number of phone lines associated with MetroCall, service will be briefly disrupted while the move is completed. Beginning at 5 pm on Friday, December 4th through 8 am Monday, December 7th calls to 311 cannot be answered.

Customers are encouraged to register their concerns on-line and check out information provided at during that timeframe. Due to the MetroCall move, the website will be down from Sunday, December 6th at 3 pm until Monday morning at 3 am.

MetroCall recently marked its 20th anniversary. Around 30,000 calls are answered each month or around 1,000 calls per day.

MetroCall’s move is scheduled to be completed by Monday, December 7th.