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Metro Newsroom

Louisville Ranked Second in National Digital Cities Survey

Friday November 19, 2010

Metro Government praised for using technology to better serve citizens

Louisville’s city government is one of the best in the nation in using technology to better serve its citizens according to a new survey. Metro Digital Cities Survey Winner for 2010Government placed second nationally in the Digital Cities Survey, conducted by e.Republic’s Center for Digital Government. The survey looks at how well city governments use information technology in improving and delivering basic services, managing budgets, providing public safety and other areas.

"Today, there are so many areas of government where technology is playing a key role in helping us deliver services smarter and more cost effectively," said Mayor Jerry Abramson. "Our Metro Technology Services department is leading those efforts, and this recognition is proof of our success."

“This year’s winners continue to demonstrate the transformative power of information technology,” said Digital Communities Director Todd Sander. “Economic conditions are bringing about a fundamental rethinking of local government. It is clear from the results that digital technology is a critical factor in helping organizations not only maintain, but actually improve service delivery when faced with fewer employees and smaller budgets.”

The 15th annual survey looked more closely than previous years at the bottom line results and achievements technology has been able to create in local governments. Louisville Metro Government scored high marks for public safety – especially for the recently completed Metrosafe communications system which links all police, fire, EMS and other emergency responders. MetroSafe allows 59 government agencies, with more than 5,000 radios, to share voice and data information in Louisville and surrounding counties.

The survey analyzed how well cities are working to increase energy efficiency in daily operations. Louisville Metro Government, which was named the 2010 EPA Energy Star Partner of the Year, highlighted the Go Green Louisville! initiative which includes goals of reducing energy and fuel consumption in city government. The initiative has generated a number of programs that use technology to improve efficiency, including the Kilowatt Crackdown which encourages local businesses, organizations and schools to track and reduce energy use in their buildings.

Also highlighted in the survey were technology improvements in the city’s Office of Management and Budget (OMB) that will increase efficiency in invoicing, budgeting.

The survey also placed a priority on citizen engagement, open government and online service delivery. Louisville’s city government website,, placed second in the nation in the recent Best of the Web Awards from the Center for Digital Government. The website allows citizens to track city government spending, find and map services and other information using GIS technology and offers a new mobile site. The new Louisville Mobile app also recently became available for the iPhone and Android, allowing citizens on the go to access the city’s top stories, events, restaurant inspection scores and a Metro Parks “Park Finder” tool.

2010 Digital Cities Survey (Cities with population of 250,000 or more):

1st Boston

2nd Louisville

3rd Aurora, Colorado.

4th Charlotte

5th Chicago

5th Corpus Christi, Texas

6th New York City

7th Plano, Texas

7th Riverside, California.

8th San Antonio

9th Tucson

10th Fort Worth, Texas