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Metro Newsroom

Improved City Website Makes it Easier for Citizens to Get Services, Information

Wednesday July 21, 2010

Changes strengthen one of the top city websites in the nation

Mayor Jerry Abramson today announced improvements to the city’s website – – that will make it easier and faster for citizens to connect with services ranging from animal licensing, to garbage pickup to getting a police accident report.

The website changes include an improved way to search the city’s site using the popular Google search engine, cleaner design and better organization which will help citizens find city services and programs. With a single click, the website can also now be translated into the seven most frequently spoken languages in Louisville.

“We have an award-winning city website that provides increasing opportunities for our citizens to get things done from their computer, whether it’s paying bills online, getting city permits, animal licenses or police reports,” Abramson said. “Having a strong website creates efficiency both for city government and our citizens, who can connect with us without having to leave home and travel to a city building.”

The city website was visited more than 168,000 times last month. Most frequently visited pages and services include garbage and junk collection schedules, obtaining permits and development plans, and paying water bills and making other online payments.

At, citizens can:

· Find their garbage, junk and recycling collection dates

· License pets

· Get a police accident report

· Pay a parking ticket or water bill

· Find and apply for jobs in Louisville and surrounding region

· Search for a park by feature or activity, such as tennis courts or spraygrounds

· Pay local business taxes

The city’s website also provides complete information about city spending, city employee salaries and a complete tracking of federal stimulus dollars throughout the Louisville area. Users can also see videos about city news and projects from MetroTV.

Other new improvements include an improved “Map It” feature that allows citizens to enter their address and find services and city government facilities in their area. A new “social media center” makes it easy for users to connect with the city through Facebook, Twitter and other digital media. A mobile version of the city site for smart phones is also available at has been named one of the top four city websites in the nation four consecutive years by the national Center for Digital Government, which recognizes the most innovative and user-friendly state and local government portals.

The Center for Digital Government ( is a national research and advisory institute on information technology policies and best practices in state and local government.


By the numbers
June 1, 2009 – June 1, 2010

Website Visitors

· 9,901, 517 page views (The total number of website pages viewed.)

· 3,291,314 unique visits

· 52% find content on our site by using a search engine, such as Google

· 31% find our site directly by going to

· 17% are sent to our site from links on other sites

· Visits to the new MapIt Tool (1 month) – 2, 933 visits

· Visits to the city’s new mobile site (1 month) – 2, 264 visits

Online Accident Reports - 12, 426 reports issued by Metro Police

Online Occupational (business) Taxes paid to the Metro Revenue Commission

o ACH – 17,436 transactions for $82,509,724

o E-Checks – 1,789 transactions for $2,464,910

o Credit Cards – 713 transactions for $153,499

Online Water/Sewer Payments – Averaging 318 online payments a day for 2010

Online Parking Tickets Paid - 15, 541 transactions for a total of $46, 623

Animal Licenses Issued – 3,844 animals licensed

Online Construction & Building Permits issued – 11, 444 (HVAC/Building)

City Surplus Property Purchased Online - $242,566.95

10 most popular pages:

1. Homepage

2. Revenue Commission

3. Louisville Water Company

4. Jobs/Careers

5. Residents section

6. Online Services

7. Metro Police

8. Visitors section

9. List of Metro Departments

10. City Programs & Initiatives