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Metro Newsroom

City Launches Automatic Reminders of Junk Pickup Dates

Monday January 13, 2014

Additional Junk Pickup Date Added This Year

Louisville, KY (January 13, 2014) – Mayor Greg Fischer today announced that residents of the Urban Services District of Louisville (the pre-merger City of Louisville boundaries) can sign up to receive automatic advance reminders via text or email of when it is time to set out bulk waste for junk pickup collection.

Junk pickup service provided by the Solid Waste Management Division of Metro Public Works collects bulk waste items like tires, appliances and tree stumps set out by residents at their regular curbside trash collection points.

The automatic reminder tool comes as the number of junk pickups is increasing to three times per year from two times a year. Residents can sign up for the reminder service by going to, entering their address in the 311 Service Lookup box and following the brief instructions for choosing text or email alerts. Reminders will be sent in the week preceding each scheduled junk pickup.

An automatic reminder will lead to more people using the junk pickup service, which will result in cleaner, safer neighborhoods and reduce the need for people to call MetroCall 311, the city service desk, to ask about junk pick up dates.

Every year for the past five years, the number one call to MetroCall has been from people asking when they should set out their bulk waste. In 2013 there were 13,575 calls to 311 from people inquiring about junk pickup dates. The number two question, at 12,285 calls, was about what kind of junk could be set out for pickup.

Coming in at a distant third, at 6,690 calls, were people reporting high weeds on neglected private property. By reducing the number of calls for information that can be provided automatically, “the reminder tool will allow call takers time to handle more calls for services like cutting down those high weeds, filling potholes, fixing broken sidewalks and other tangible services,” Fischer said.

The automatic junk pickup reminder is part of a goal in the city’s strategic plan to increase the number of Metro Government services offered online by 15 percent each year over a six-year period. In 2013 that led to a crime mapping tool that lets citizens see what crimes are happening anywhere in the city; we made it possible for people to watch all mayoral news conferences live on smartphones as well as the city website; and in November we launched a program that lets people use those same cellphones to pay for downtown parking.