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Metro Newsroom

New Metro Government Website Unveiled

Wednesday February 1, 2006 puts services, information at citizen’s fingertips  

Mayor Jerry Abramson today unveiled a new and improved Metro Government website that offers citizens greater access to services and information. "The website is part of our continuing effort to make local government more efficient and more responsive - and to connect our citizens to the services and information they need," Abramson said. "We want to give people the opportunity to get ‘out of line’…get ‘off the phone line’…and get ‘on-line’ and using this new website to get things done and connect with local government."

The website has a user-friendly design that includes "I Want To" prompts (I Want To: find my garbage pickup days, or, see snow removal progress) on every page directing users to services and the answers to frequently asked questions.

One key feature of the new website is "My Louisville" a tool that citizens can use to locate - and display on a map - information, services and facilities near a particular address. Abramson said he expects "My Louisville" to be a popular destination for web users. Through "My Louisville" residents can find junk pickup dates, learn who their council member is and find the nearest park, library branch, police station or recycling center.
Abramson said the new website also makes it easier for citizens to find the many online or e-services that Metro Government offers, including: 

  • Finding a Metro Park by feature
  • Paying a parking ticket
  • Registering your business
  • Checking the status of a property-maintenance complaint
  • Signing up to be notified of proposed development plans in your neighborhood

Other features of the new website include: 

  • Expanded metro newsroom and calendar, allowing visitors to search by topic
  • Improved search engine, offering better search returns 
  • "Get Involved" feature, showing opportunities to connect and interact with Metro Government 
  • Welcome message in eight foreign languages

The design, structure and new features of the website were paid for through a grant from the Brown Foundation. 

By the Numbers
Top resident calls to MetroCall 311 (in 2005) included: 

  • Junk pickup questions: 9,531
  • Private property complaints and concerns: 8,569 
  • Trash and weed concerns (private property & right-of-way): 8,214
  • Abandoned vehicles (private property and right-of-way): 6,137
  • Requests for new or repair of street signs: 5,473
  • Metro Council information (who is my council member, phone numbers): 2,791
  • Recycling questions: 2,783

What would you like to do online?
Click here to email your feedback on the new site design and navigation and to give Louisville Metro ideas for new site services and features.