Pay-By-Cell Frequently Asked Questions

What costs are associated with PassportParking? Registering with PassportParking Mobile Pay is free of charge. Usual parking rates apply with a 25 cents convenience fee added to initiate a parking transaction. There are no charges for parking extensions.

Is it safe to do a credit card transaction over the phone?

Yes. Your credit card number is encrypted when you sign up and is never entered, displayed, or spoken during a transaction.

Do I get a receipt?

Yes. All transactions can be viewed by logging into your PassportParking account. You also have the option of receiving receipts by email or simply printing directly from your account.

How does the Parking Enforcement know that I have paid through PassportParking Mobile Pay?

Once you pay with PassportParking, the zone and space information that you enter is sent to the City’s system and registered at the same time.