Technology Newsroom

City Launches New Mobile311 App

Tuesday October 11, 2011

Click to visit the 311 Mobile App page.  Need To Report A Pothole or Other Concern? There’s An App For That!

Need to report a pothole or a street light that isn’t working? Look no further your iPhone or Android. Mayor Greg Fischer today unveiled the new Mobile311 smart phone application that allows citizens to report concerns, complaints or compliments with a quick click. Citizens can snap pictures of problems and the image is geocoded and sent directly to Metro Government’s MetroCall 311 center. “Citizens can interact with their city government by many methods – in person, over the phone, on the web, by Facebook and Twitter and now by smart phone,” Fischer said. “This app is the latest example of innovation at work in Louisville.”

The app is available for free download – search for “311 & MSD” in the smart phone app store or visit the mobile apps page for the links to the Apple, Android and Windows 7 app stores. 

The new app was developed in conjunction with the city’s Technology Services Department and the Metropolitan Sewer District, which helps answer and process MetroCall 311 phone calls at night and on weekends.