Business Ombudsman

The Department of Economic Growth and Innovation's Business Ombudsman is an additional city resource for helping small businesses navigate different government agencies and services.

The ombudsman's services include:

  • Resolving local government problems and complaints for businesses;
  • Helping business entities identify and evaluate options for positive action;
  • Helping businesses open or expand their operations.
  • Recommending changes in policies or procedures for a positive effect for all businesses in Louisville; and
  • Handling any questions concerning business services, process, contacts or general suggestions.

Click here for a comprehensive, printable guide for how to start and conduct business in Louisville.

The city's Business Ombudsman and Small Business Outreach officers also work with other community partners in providing technical and financial assistance to businesses.

KY Small Business Development Center - offer training and consulting services, including one-on-one management consultations, training workshops, market research, loan packaging help, and assistance with financial projections.
U.S. Small Business Administration - provides counseling and loan services.
SCORE - a volunteer, non-profit organization of counselors who provide free and confidential business counseling to both prospective entrepreneurs and existing small business owners throughout the Louisville metropolitan area.
Louisville Metro Department of Community Services and Revitalization Microbusiness Program - helps low and moderate income business owners with starting and growing small businesses (five or fewer people). The program includes training, technical assistance and an opportunity to apply for a loan.
Louisville Metro METCO - provides metro government's small business loans, which include facade, retail forgivable and gap financing loans.
GLI Enterprise Corp - identify needs or gaps in the region’s entrepreneurial infrastructure, and then fill those gaps either directly or indirectly, such as developing new sources of capital (such as KY Seed Fund and Enterprise Angels), enhancing educational programs (including the Venture Club of Louisville and our Enterprise Exchange Series), and advocating for a favorable tax code.
Navigate Enterprise Center - a subsidiary of Jewish Family & Career Services, Navigate focuses on low-income individuals, and helps them pursue entrepreneurship as a viable means of achieving economic self-sufficiency, through its micro-lending program and partnerships with other lenders.
Women's Business Center of KY - a U.S. SBA program, and hosted by Community Ventures Corporation, WBC of Kentucky represents a national network of more than 100 education centers designed to assist women in starting and growing their small businesses, and leveling the playing field for women entrepreneurs.


To contact the Business Ombudsman please call 502.574.1515 or send an e-mail.

444 S 5th Street