MetroCall Online

MetroCall 311 Online offers a fast, simple and convenient way to obtain information or request a service from Louisville Metro Government. Whether you need to report a pothole or find out what's happening on the Waterfront, MetroCall Online is the connection to your local government.


Live Help
During regular business hours, 8 until 4:30, you can connect with MetroCall online using our Live Help tool! Just click here.


Request a Service
To request a service, register a complaint or share a comment or suggestion about Louisville Metro Government issues or concerns, click here.


Top 10 Questions & Answers 
Citizens contact MetroCall 311 by phone or online with questions and concerns about many topics. Click to get answers for the top ten concerns!


Contact Us 
Contact MetroCall by email. To reach MetroCall by phone, simply dial 311 or (502) 574-5000 - 24 hours 7 days a week.

311 can be accessed via a cell phone if your cellular company carrier has programmed the 311 number to its towers.  If not, you can call (502) 574-5000 on your cell phone and be connected to the 311 call center.

To see department phone numbers, click here.

MetroCall Online is not only a smart way for providing information and delivering government services but also a great management tool for making Louisville Metro Government more efficient, effective and accountable. Our citizens deserve no less!

Become a MetroCall 311 Neighborhood Association Liaison for your Neighborhood Association. Want to know how? Click Here!