Performance Improvement

The Office of Performance Improvement (OPI) leads a culture of continuous improvement within Metro Government and our community at large with the goal of creating the best managed city government in the country. In pursuit of this goal, OPI helps Louisville Metro departments and agencies deliver high quality services to citizens in a cost-efficient and transparent manner.

We provide support for agencies through three core efforts:

1. Strategic Planning – The Office of Performance Improvement’s role in Strategic Planning is to translate the Mayor’s multi-year vision and goals into a comprehensive strategic plan that cascades throughout Metro Government and aligns the strategic goals and initiatives of all Metro Departments and Agencies with the current Administration’s goals. OPI manages the Louisville Metro Planning Cycle, providing guidance to departments on planning milestones, plan preparation, development and execution.
2. Performance Management – OPI is the business owner of a performance management program entitled, Louisville Statistics (abbreviated LouieStat). LouieStat brings individual Metro departments before the Mayor and his senior leadership team every six to eight weeks to identify and discuss, through consistent metrics tracking and data analysis, what the department (and Metro Government) can do to continually improve the services it delivers to the citizens of Louisville. In between LouieStat forums, OPI supports the department through management consulting, measurement identification, data analysis, performance reporting, training and coaching. OPI maintains the LouieStat website (www.louiestat.louisvilleky.gov), which communicates each LouieStat department’s performance to the public.
3. Continuous Improvement Consulting and Training – OPI provides management consulting services to all of Louisville Metro Government. OPI staff facilitate cross-functional teams tasked with solving known problems, which span multiple departments or stakeholders within Metro Government. OPI offers training to Metro leadership, management and employees in continuous improvement methodologies including Lean, Plan-Do-Check-Act Problem Solving, and Six Sigma process improvement, as well as overall management best practices.